The Resource Customer Service: Working in a Customer Contact Center., with Brad Cleveland, (online class)

Customer Service: Working in a Customer Contact Center., with Brad Cleveland, (online class)

Label
Customer Service: Working in a Customer Contact Center.
Title
Customer Service: Working in a Customer Contact Center.
Statement of responsibility
with Brad Cleveland
Creator
Contributor
Speaker
Language
eng
Summary
  • Get the skills and knowledge you need to excel at customer service in a customer contact center
  • Do you work in a contact center? This course introduces contact center and service desk employees to skills and knowledge essential for success. It is designed to help you and your team understand the unique environment you are part of, deliver effective service, and cultivate a positive brand image. Key topics include customer expectations, culture, workload, service level, quality, schedules, performance metrics, accountability, ethics, and teamwork. The course reinforces the power of one (the impact of each person) and celebrates the opportunity to represent the organization to dozens or even hundreds of customers every week. Instructor Brad Cleveland also provides valuable tips for handling tough customers, building a customer-focused culture, and enjoying your job
Cataloging source
lynda.com
Characteristic
videorecording
http://library.link/vocab/creatorName
Cleveland, Brad
PerformerNote
Presenter: Brad Cleveland
http://library.link/vocab/relatedWorkOrContributorName
Lynda.com (Firm)
Runtime
49
Technique
live action
Label
Customer Service: Working in a Customer Contact Center., with Brad Cleveland, (online class)
Link
https://www.lynda.com/Business-Skills-tutorials/Customer-Service-Working-Customer-Contact-Center/661754-2.html?org=spokanelibrary.org&utm_source=marc
Instantiates
Publication
Note
3/29/20187:00:00AM
Carrier category
online resource
Carrier MARC source
rdacarrier
Color
multicolored
Dimensions
unknown
Form of item
online
Media category
computer
Media MARC source
rdamedia
Reformatting quality
access
Sound
sound
Specific material designation
remote
System control number
LDC661754
System details
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection
Label
Customer Service: Working in a Customer Contact Center., with Brad Cleveland, (online class)
Link
https://www.lynda.com/Business-Skills-tutorials/Customer-Service-Working-Customer-Contact-Center/661754-2.html?org=spokanelibrary.org&utm_source=marc
Publication
Note
3/29/20187:00:00AM
Carrier category
online resource
Carrier MARC source
rdacarrier
Color
multicolored
Dimensions
unknown
Form of item
online
Media category
computer
Media MARC source
rdamedia
Reformatting quality
access
Sound
sound
Specific material designation
remote
System control number
LDC661754
System details
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection
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