The Resource Customer Service Strategy., with Brad Cleveland, (online class)

Customer Service Strategy., with Brad Cleveland, (online class)

Label
Customer Service Strategy.
Title
Customer Service Strategy.
Statement of responsibility
with Brad Cleveland
Creator
Contributor
Speaker
Language
eng
Summary
  • Learn how to develop and execute a strategy to deliver great customer service, boost customer loyalty, and drive innovation and change
  • Given fast-evolving customer expectations, every organization needs an effective customer service strategy to guide operations and decisions. Your service strategy is the bridge between the organization's vision and mission-and the decisions and actions that happen every day. Join Brad Cleveland in this course and learn how to develop and execute an effective customer service strategy for your organization and team. Learn the seven steps of the strategic planning process, involving vision, customer access, talent, processes, technology, investments, and innovation. Plus, discover how to put your strategy to work, measure its effectiveness over time, and make updates to keep your strategy current
Cataloging source
lynda.com
Characteristic
videorecording
http://library.link/vocab/creatorName
Cleveland, Brad
PerformerNote
Presenter: Brad Cleveland
http://library.link/vocab/relatedWorkOrContributorName
Lynda.com (Firm)
Runtime
50
Technique
live action
Label
Customer Service Strategy., with Brad Cleveland, (online class)
Link
https://www.lynda.com/Business-Skills-tutorials/Customer-Service-Strategy/700793-2.html?org=spokanelibrary.org&utm_source=marc
Instantiates
Publication
Note
6/28/20187:00:00AM
Carrier category
online resource
Carrier MARC source
rdacarrier
Color
multicolored
Dimensions
unknown
Form of item
online
Media category
computer
Media MARC source
rdamedia
Reformatting quality
access
Sound
sound
Specific material designation
remote
System control number
LDC700793
System details
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection
Label
Customer Service Strategy., with Brad Cleveland, (online class)
Link
https://www.lynda.com/Business-Skills-tutorials/Customer-Service-Strategy/700793-2.html?org=spokanelibrary.org&utm_source=marc
Publication
Note
6/28/20187:00:00AM
Carrier category
online resource
Carrier MARC source
rdacarrier
Color
multicolored
Dimensions
unknown
Form of item
online
Media category
computer
Media MARC source
rdamedia
Reformatting quality
access
Sound
sound
Specific material designation
remote
System control number
LDC700793
System details
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection
Processing Feedback ...