The Resource Customer Service: Managing Customer Feedback., with Brad Cleveland, (online class)

Customer Service: Managing Customer Feedback., with Brad Cleveland, (online class)

Label
Customer Service: Managing Customer Feedback.
Title
Customer Service: Managing Customer Feedback.
Statement of responsibility
with Brad Cleveland
Creator
Contributor
Speaker
Language
eng
Summary
  • Help your customers help you. Learn how to use customer feedback to drive improvements to your products, services, and processes
  • Your customers have so much they want to tell you. When you put their insights to good use, everyone wins. That's why every organization-regardless of size or industry-needs an effective approach to managing customer feedback. This course provides a step-by-step approach to collecting, tracking, and using customer feedback, complete with examples that show what other companies are doing in this importance space. Brad Cleveland, an expert in customer experience and customer service, explains how to respond to positive and negative feedback, track trends over time, and put feedback into action. Using examples from some of the world's leading organizations, Brad shows how to harness customer feedback to improve the experience customers have and to drive improvements to your products, services, and processes
Cataloging source
lynda.com
Characteristic
videorecording
http://library.link/vocab/creatorName
Cleveland, Brad
PerformerNote
Presenter: Brad Cleveland
http://library.link/vocab/relatedWorkOrContributorName
Lynda.com (Firm)
Runtime
54
Technique
live action
Label
Customer Service: Managing Customer Feedback., with Brad Cleveland, (online class)
Link
https://www.lynda.com/course-tutorials/Customer-Service-Managing-Customer-Feedback/704116-2.html?org=spokanelibrary.org&utm_source=marc
Instantiates
Publication
Note
8/13/20187:00:00AM
Carrier category
online resource
Carrier MARC source
rdacarrier
Color
multicolored
Dimensions
unknown
Form of item
online
Media category
computer
Media MARC source
rdamedia
Reformatting quality
access
Sound
sound
Specific material designation
remote
System control number
LDC704116
System details
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection
Label
Customer Service: Managing Customer Feedback., with Brad Cleveland, (online class)
Link
https://www.lynda.com/course-tutorials/Customer-Service-Managing-Customer-Feedback/704116-2.html?org=spokanelibrary.org&utm_source=marc
Publication
Note
8/13/20187:00:00AM
Carrier category
online resource
Carrier MARC source
rdacarrier
Color
multicolored
Dimensions
unknown
Form of item
online
Media category
computer
Media MARC source
rdamedia
Reformatting quality
access
Sound
sound
Specific material designation
remote
System control number
LDC704116
System details
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection
Processing Feedback ...