The Resource Customer Service Leadership., with Brad Cleveland, (online class)

Customer Service Leadership., with Brad Cleveland, (online class)

Label
Customer Service Leadership.
Title
Customer Service Leadership.
Statement of responsibility
with Brad Cleveland
Creator
Contributor
Speaker
Subject
Language
eng
Summary
  • Develop your management skills as a customer service leader. Learn how to align your team's efforts with company goals, develop a service strategy, engage employees, and lead with intention
  • Customer service leadership is an exciting responsibility—and it's never been more important. Fast-evolving customer expectations, emerging service channels, and the multifaceted nature of delivering service are just a few of the challenges customer service teams face. Learn to lead with intention, and set a direction that is right for your customers, employees, and organization. This practical course covers how to align customer service with company goals, identify and meet customer expectations, cultivate an engaged team, and get the support and resources you need. Whether your approach involves in-person services, contact centers, social media, self-service, or any combination, this course is designed to get you up to speed fast on the factors essential for success
Cataloging source
lynda.com
Characteristic
videorecording
http://library.link/vocab/creatorName
Cleveland, Brad
PerformerNote
Presenter: Brad Cleveland. ["a", "Brad Cleveland is a globally-known customer strategy, management, and omnichannel services expert. A sought-after consultant and speaker, Brad has worked in 45 states and over 60 countries, and his clients have included many of today's service leaders—Apple, American Express, USAA, Google, and others. He has also advised governments in the United States, Australia, Germany, Canada, and the United Kingdom. Brad has authored eight books and is the recipient of an Amazon.com best-selling award. His books and articles have been translated into over a dozen languages, and he has appeared in media ranging from the Wall Street Journal and the New York Times to NPR's All Things Considered and others. He has received numerous industry awards in the customer service field, and was nominated for the prestigious Computerworld Smithsonian 21st Century Pioneering Award. In May 2012, Brad was recipient of ICMI's Inaugural Lifetime Achievement Award. One of the initial partners in and former president and CEO of the International Customer Management Institute (ICMI), Brad grew the firm into a global industry leader that is now part of United Business Media (London: UBM.L). Today, he is a busy consultant, writer, and speaker. Brad lives in Sun Valley, Idaho, with his wife, Kirsten, and their daughter, Grace. He is a private pilot, enjoys skiing and mountain biking, and has logged an estimated five million miles in travel."]
http://library.link/vocab/relatedWorkOrContributorName
Lynda.com (Firm)
Runtime
72
Technique
live action
Label
Customer Service Leadership., with Brad Cleveland, (online class)
Link
http://www.lynda.com/Business-Skills-tutorials/Customer-Service-Leadership/601771-2.html?org=spokanelibrary.org&utm_source=marc
Instantiates
Publication
Copyright
Note
09/11/2017
Carrier category
online resource
Carrier MARC source
rdacarrier
Color
multicolored
Content category
two-dimensional moving image
Content type MARC source
rdacontent
Dimensions
unknown
Form of item
online
Media category
computer
Media MARC source
rdamedia
Reformatting quality
access
Sound
sound
Specific material designation
remote
System control number
LDC601771
System details
Latest version of the following browsers: Chrome, Safari,Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScriptand cookies must be enabled. A broadband Internet connection
Label
Customer Service Leadership., with Brad Cleveland, (online class)
Link
http://www.lynda.com/Business-Skills-tutorials/Customer-Service-Leadership/601771-2.html?org=spokanelibrary.org&utm_source=marc
Publication
Copyright
Note
09/11/2017
Carrier category
online resource
Carrier MARC source
rdacarrier
Color
multicolored
Content category
two-dimensional moving image
Content type MARC source
rdacontent
Dimensions
unknown
Form of item
online
Media category
computer
Media MARC source
rdamedia
Reformatting quality
access
Sound
sound
Specific material designation
remote
System control number
LDC601771
System details
Latest version of the following browsers: Chrome, Safari,Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScriptand cookies must be enabled. A broadband Internet connection
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