The Resource Calculating the Value and ROI of Customer Service., with Brad Cleveland, (online class)

Calculating the Value and ROI of Customer Service., with Brad Cleveland, (online class)

Label
Calculating the Value and ROI of Customer Service.
Title
Calculating the Value and ROI of Customer Service.
Statement of responsibility
with Brad Cleveland
Creator
Contributor
Speaker
Language
eng
Summary
  • Explore the value of customer service and discover how it can earn a return on investment (ROI)
  • Understanding the value of customer service, and being able to measure that value, will empower you to demonstrate return on investment (ROI) for your organization. Learn how to quantify the value of customer service, then dive into methods that apply to your unique environment. This course is designed to provide a perspective on this multifaceted topic and equip you and your team to make decisions that are right for your customers and your organization
Cataloging source
lynda.com
Characteristic
videorecording
http://library.link/vocab/creatorName
Cleveland, Brad
PerformerNote
Presenter: Brad Cleveland
http://library.link/vocab/relatedWorkOrContributorName
Lynda.com (Firm)
Runtime
72
Technique
live action
Label
Calculating the Value and ROI of Customer Service., with Brad Cleveland, (online class)
Link
https://www.lynda.com/Business-tutorials/Calculating-Value-ROI-Customer-Service/2802030-2.html?org=spokanelibrary.org&utm_source=marc
Instantiates
Publication
Note
9/19/20197:00:00AM
Carrier category
online resource
Carrier MARC source
rdacarrier
Color
multicolored
Dimensions
unknown
Form of item
online
Media category
computer
Media MARC source
rdamedia
Reformatting quality
access
Sound
sound
Specific material designation
remote
System control number
LDC2802030
System details
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection
Label
Calculating the Value and ROI of Customer Service., with Brad Cleveland, (online class)
Link
https://www.lynda.com/Business-tutorials/Calculating-Value-ROI-Customer-Service/2802030-2.html?org=spokanelibrary.org&utm_source=marc
Publication
Note
9/19/20197:00:00AM
Carrier category
online resource
Carrier MARC source
rdacarrier
Color
multicolored
Dimensions
unknown
Form of item
online
Media category
computer
Media MARC source
rdamedia
Reformatting quality
access
Sound
sound
Specific material designation
remote
System control number
LDC2802030
System details
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection
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